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MicroMetric Computer Technician - Level VI - Supervisor

Scope of Responsibility

The Technician Supervisor is directly responsible for the ongoing support of appropriate information technologies for MicroMetric customers, and supervision of all MicroMetric Computer Technicians. The Technician Supervisor reports to the Owner/President.

Competence Required

Must be able to independently troubleshoot and repair information technologies as required to maintain effective use of those technologies for all customers, both at the MicroMetric office and at customer sites, and to train others;

Must be able to work effectively as a leader of a team, communicate effectively within the company and with customers and prospects, as required;

Must demonstrate competency in and knowledge of specific technologies as required to fulfill the requirements of this position;

Must be familiar with current and emerging information technologies as they relate to the needs of both Small Business and Individual customers; and

Must demonstrate active engagement in ongoing professional development.

Job Specific Components

The Technician Supervisor will perform such activities as necessary to fulfil the requirements of the position, including, but not limited to:

Ability to perform all of the Job Specific Components of MicroMetric Computer Technician, Level I - V;

Interviewing and hiring Computer Technicians;

Formally reviewing Computer Technician performance on a set routine and continuing basis;

Scheduling all service call activity and dispatching Computer Technicians;

Following up on service calls with customers to measure performance;

Reviewing and approving Computer Technician Service Invoices for most customers on a daily basis at the end of the work day, including discussion/correction with the Technician of any problems;

Reviewing and approving Computer Technician Service Invoices for selected customers on a weekly basis at the end of the work week, including discussion/correction with the Technician of any problems;

Implementing and conducting training programs for all Computer Technicians;

Developing and maintaining sufficient knowledge of the information technologies used by MicroMetric and its customers in order to provide quality and timely technical support to the users of those technologies;

Developing and maintaining good customer relationships, by practicing professional standards of conduct;

Acting both pro-actively and reactively to define and resolve technical problems, and to recognize and implement opportunities for technical improvements;

Learn to use MICRO, MicroMetric Integrated Customer Report Organization, to track technician time, update customer information, maintain inventory, and generate Sales Invoices;

Report all billable time and parts utilization with MICRO in order to maximize company revenue;

Work environment will be both at the customer’s site and at the MicroMetric office;

Must have reliable transportation, with valid driver license and insurance;

There will be times when work needs to be done after business hours; and

Must have a minimum of four (4) years experience as a computer technician. An A+ Certificate or MCSE may be substituted for one (1) year of experience.

Starting salary range for this position will be $20-25 per hour, depending on qualifications.