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event 158 - Notify of closed ticket.

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EVENT 158 - Notify of Closed Ticket.  This report is available on a continuous basis and consists of information on Tickets that have been Closed and are ready for billing.

This Page is under development, and will be completed during the next several weeks.

Service Ticket(s) - Closed Ticket [158] ?
Ticket# Type Date System User Status Scope of Work Resolution
20-1730 Sales Invoice 7/12/2008 20 David Groome !APPROVED Test ticket for MICRO_NOTES Test Ticket

TITLE Event Title, {Event ID], ? The Event Title and Event ID are displayed, along with a "?", which contains a link to this Web Site Section.
Ticket # Ticket Number. This element is also a link to a PDF on our web site of a Draft of this Ticket
Sales InvoiceStandard type of Ticket
QuotationEstimate of Labor and/or Parts
Work OrderAccepted Quotation
Managed TicketSummary Ticket includes Trouble, Project, and Maintenance Tickets
Trouble TicketManaged Services Trouble Ticket (usually non-billable)
Project TicketManaged Services Project Ticket (usually billable)
Maintenance TicketManaged Service Maintenance Ticket (usually non-billable)
Late FeeLate Fee for Invoice late payment
Finance ChargeFinance Charge on monthly Past Due amounts
Date Opening date of Open Tickets. Closing date for Closed Tickets
System System Number primarily associated with this ticket.
User Name of User associated with this system.
Status Current status of this ticket.
Scope of Work Description of the Scope of Work requested.
Resolution Resolution of the Scope of Work done.