Scope of Responsibility
The Computer Technician Trainee is responsible, under supervision, for the ongoing
support of appropriate information technologies for MicroMetric customers. The Computer
Technician Trainee reports to the Technician Supervisor, or a designated Computer
Technician.
Competence Required
Must be able to troubleshoot and repair information technologies as required to
maintain effective use of those technologies for all customers, under direct supervision,
both at the MicroMetric office and at customer sites;
Must be able to work effectively as part of a team, communicate effectively within
the company and with customers and prospects, as required;
Must demonstrate competency in and knowledge of specific technologies as required
to fulfill the requirements of this position;
Must be familiar with current and emerging information technologies as they relate
to the needs of both Small Business and Individual customers; and
Must demonstrate active engagement in ongoing professional development.
Job Specific Components
The Computer Technician Trainee will perform such activities as necessary, under
supervision, to fulfil the requirements of the position, including, but not limited
to:
Installing, configuring, troubleshooting, and repairing computer hardware and drivers;
Installing, configuring, and troubleshooting a full range of desktop operating system
and application software;
Assemble new computer systems from basic components;
Installing, configuring, troubleshooting, and repairing networking and connectivity
hardware;
Developing and maintaining sufficient knowledge of the information technologies
used by MicroMetric and its customers in order to provide quality and timely technical
support to the users of those technologies;
Developing and maintaining good customer relationships, by practicing professional
standards of conduct;
Acting both pro-actively and reactively to define and resolve technical problems,
and to recognize and suggest opportunities for technical improvements;
Learn to use MICRO, MicroMetric Integrated Customer Report Organization, to track
technician time, update customer information, maintain inventory, and generate Sales
Invoices;
Report all billable time and parts utilization with MICRO in order to maximize company
revenue;
Work environment will be both at the customer’s site and at the MicroMetric office;
Must have reliable transportation, with valid driver license and insurance;
There will be times when work needs to done after business hours; and
Starting salary range for this position will be $8-12 per hour, depending on qualifications.
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