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ELEMENT
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DESCRIPTION
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TITLE
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Event Title, {Event ID], ? The Event Title and Event ID are
displayed, along with a "?", which contains a link to this Web Site Section.
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Ticket #
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Ticket Number. This element is also a link to a PDF on our web site of a Draft
of this Ticket |
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Type
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TYPE OF TICKET | DESCRIPTION |
| Sales Invoice | Standard type of Ticket |
| Quotation | Estimate of Labor and/or Parts |
| Work Order | Accepted Quotation |
| Managed Ticket | Summary Ticket includes Trouble, Project, and Maintenance Tickets |
| Trouble Ticket | Managed Services Trouble Ticket (usually non-billable) |
| Project Ticket | Managed Services Project Ticket (usually billable) |
| Maintenance Ticket | Managed Service Maintenance Ticket (usually non-billable) |
| Late Fee | Late Fee for Invoice late payment |
| Finance Charge | Finance Charge on monthly Past Due amounts |
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Date
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Opening date of Open Tickets. Closing date for Closed Tickets |
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System
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System Number primarily associated with this ticket. |
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User
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Name of User associated with this system. |
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Status
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Current status of this ticket. |
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Scope of Work
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Description of the Scope of Work requested. |
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Resolution
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Resolution of the Scope of Work done. |