|
Level |
Cost |
Services Included |
| 1 |
$22. |
Remote Monitoring |
| 2 |
$55. |
All of Level 1
Patch Management for the Operating System, Anti-Virus,
Backup Software |
| 3 |
$198. |
All of Level 2
Monthly Maintenance
|
| 4 |
$214. |
All of Level 3
Help Desk Phone and Remote Diagnostic Support
|
| 5 |
$242. |
All of Level 4
Managed Task Labor, On and Off Site
|
|
Service Electives |
Surcharge |
Services Included |
| UPS |
$11. |
Replace batteries or UPS
as needed
|
| LOB |
QUOTE |
Add support for Line of Business (LOB) Software,
defined below. (Requires acceptance of Level 5 or higher
service)
|
| SBS |
40% |
Increase Server Management for Small Business Server
Components |
| EXG |
30% |
Increase Server Management for Exchange Server Components |
| ISA |
10% |
Increase Server Management for
Internet Security and Acceleration Server Components |
| Terminal Services |
15% |
Increase Server Management for Terminal Services
Components |
| SQL |
10% |
Increase Server Management for SQL Server Components |
| Backup Monitor |
$110. |
Add daily backup monitoring
with fix/notify of problems |
| Server OS
U/G |
QUOTE |
Labor required to upgrade
OS |
| Server HW Rep. |
QUOTE |
Labor required to upgrade
hardware |
| NAS |
-30% |
Decrease Server Management for Network Attached Storage
Server Components |
|
|
Server Management Details
|
|
|