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Document software and hardware changes

managed services - workstation management
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Your business computer workstations are usually the primarily productivity tools used daily by your employees. Many times when a client reports a problem, we are able to remotely diagnose and repair it with minimal down-time. (See right sidebar)

There are five Service Levels available for Workstation Management:
Workstation Management Pricing
Level Services Included
1 Remote Monitoring
2 All of Level 1
Patch Management for the Operating System, Anti-Virus, Backup Software
3 All of Level 2
Monthly Server Maintenance
4 All of Level 3
Help Desk Phone and Remote Diagnostic Support
5 All of Level 4
Managed Task Labor, On and Off Site
Service Electives Services Included
UPS Replace batteries or UPS as needed
LOB Add support for Line of Business (LOB) Software, defined below. (Requires acceptance of Level 5 or higher service)

WORSTATION MANAGEMENT FEATURES AND FREQUENCY


All Workstation Management Features are included in the Table below
Level
Description Frequency 1 2 3 4 5
Alert office manager to dangerous conditions
-Memory running low -Hard drive showing sign of failure
-Hard drive running out of disk space
-Controllers losing interrupts
-Network Cards report unusual collision activity 		As Needed X X X X X
Monitor hard drive free space on workstation Daily/Hourly X X X X X
Confirm that antivirus virus definition auto updates have occurred As Needed X X X X
Reboot Workstation if needed As Needed X X X X
Scheduled off time workstation maintenance As Needed X X X X
Check event log of every server and identify any potential issues Daily/Hourly X X X
Document network settings Monthly X X X
Document software and hardware changes As Performed X X X
Install AV Patches As Needed X X X
Install Backup Patches As Needed X X X
Install Microsoft Service Packs, Patches and Hot-fixes current as per company policy Daily X X X
Keep Service Packs, Patches and Hot-fixes current as per company policy Monthly X X X
Monthly reports of work accomplished, work in progress, etc. Monthly X X
Run defrag and chkdsk on all drives Monthly / As Needed X X X
Test file restore Monthly X X X
Help Desk Phone Support-
Supported Applications include
- Windows XP
- Windows Vista
- MS Office
- QuickBooks
- Roxio Creator
- Nero CD Burning
As Needed *3 X X
Create new directories, shares and security groups, new accounts, disable/delete old accounts, manage account policies As Needed X
Educate and correct user errors (deleted files, corrupted files, etc.) As Needed X
Monitor for unusual activity among users Ongoing X
Overall application disk space management As Needed X
Permissions and file system management As Needed X
Repair workstation hardware problems As Needed X
Set up and change security for users and applications As Needed X
Set up and Maintain Printers As Needed X
Set up new users including login restrictions, passwords, security, applications As Needed X
Test Full System restore *2 Yearly X
Virus Removal As Needed X
Install AV Version Upgrades As Needed X
Install Backup Version Upgrades As Needed X
Confirm that backup has been performed on a daily basis Daily *1
Full Workstation Hardware Replacement As Needed
Install Microsoft OS Version Upgrades As Needed