Managed Services Overview
There are two major methods of providing
and pricing Computer Repairs. The one we
have used for most of the last 20 years
is usually referred to as the
Break/Fix model.
About four years ago we began offering
something different - a Proactive service,
Server Maintenance. It was our first step
toward the other model, known as
Managed Services. In 2008, we
began offering a range of Managed Services,
and we have put together a short
presentation to detail its features and
benefits.
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PDF Managed Services Presentation
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Managed Services Case Study
This Case Study is about a fictitious company, ABCD, Inc., that
represents several of our mid-range clients. We have prepared
three different Managed Services plans for this company
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PDF Managed Services Case Study
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planned future service offerings
Based on our 2008 Managed Services
results, We plan on expanding the
offerings to include coverage of the
hardware side of IT, including offerings
that will refresh both servers and
workstations on a fixed basis.
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