Scope of Responsibility
The Computer Technician Intern is responsible, under direct supervision, for the
ongoing support of appropriate information technologies for MicroMetric
customers. The Intern reports to the Technician Supervisor, and is supervised
and trained on a project basis by a designated individual.
Competence Required
Must be able to learn to troubleshoot and repair information technologies as
required to maintain effective use of those technologies for all customers, both
at the MicroMetric office and at customer sites;
Must be able to work effectively as part of a team, communicate effectively
within the company and with customers and prospects, as required;
Must demonstrate competency in and knowledge of specific technologies as
required to fulfill the requirements of this position;
Must be familiar with, or learning, current and emerging information
technologies as they relate to the needs of both Small Business and Individual
customers; and
Must demonstrate active engagement in ongoing professional development.
Job Specific Components
The Computer Technician Intern will perform such activities as necessary, under
supervision, to fulfil the requirements of the position, including, but not
limited to:
Installing, configuring, troubleshooting, and repairing computer hardware and
drivers, under supervision;
Installing, configuring, and troubleshooting a full range of desktop operating
system and application software, under supervision;
Assemble new computer systems from basic components, under supervision;
Installing, configuring, troubleshooting, and repairing networking and
connectivity hardware;
Developing and maintaining sufficient knowledge of the information technologies
used by MicroMetric and its customers in order to provide quality and timely
technical support to the users of those technologies;
Developing and maintaining good customer relationships, by practicing
professional standards of conduct;
Acting both pro-actively and reactively to define and resolve technical
problems;
Learn to use MICRO, MicroMetric Integrated Customer Report Organization, to
track technician time, update customer information, maintain inventory, and
generate Sales Invoices;
Report all billable time and parts utilization with MICRO in order to maximize
company revenue;
Work environment will be both at the customer’s site and at the MicroMetric
office;
Should have reliable transportation, with valid driver license and insurance;
There will be times when work needs to done after business hours; and
Starting salary range for this position will be $6-10 per hour, depending on
qualifications.
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