Beginning in November, 2008, MicroMetric began
collection data in order to measure both the
time it takes us to respond to client's
trouble reports and how long until they are
resolved.
Priority codes are: P1=Major, P2=Significant,
P3=Limited. P4=Single User.
Response time is measured from the time the trouble
report is received (or the client requested schedule
time) to the time either a call is placed to the
client from our Help Desk or a Technician arrives
on-site.
Resolution time is measured from the time the
trouble report is received (or the client requested
schedule time) to the time functionality is restored
or the problem is completely resolved.
Hours are Work Hours, based on an eight(8) hour day, five(5) days per week. No account is taken of Holidays.
Shown below are:
- 1. The Latest monthly data.
- 2. The current Year-to-Date data
(With a link to the individual months).
- 3. Previous Year-to-Data data
(With a link to the individual months).
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